Let me put some money in my Skype account!!!!

Like Loic , I have had trouble crediting my SkypeOut account with my credit card. My issue was that I was trying to use my US credit card whilst travelling in France. The payment system rejected it on the basis that users connecting from France (through a French IP range ?) should not use a US credit card, according to a very polite online help desk rep.

Too bad Skype seems to have a glitch in this piece of back-end system, key to converting their users into paying customers. However, I am a big fan and will try again later... or make sure people I want to call move to Skype as well.

Update: Skype has fixed a buffer overrun flaw in version 10.0.100 of its Windows software. Make sure to download and install this fix (i.e version 10.0.100 and up).

Comments

[Love Skype]

I am too. I can't buy skype credit via my visa. So, i search and found 1 website that sell skype voucher. It's very cheap. They sell 6$ skype credit with price 5.5$. I buy 1 and use it very easy. You can see at
www.skypevoucher.com

[Jaime]

I bought two EU 10.00 SkypeOut credits using PayPal, quick and easy, a week ago. This morning I tried to buy more but suddenly they sent me to something called "Moneybookers", which I did not accept. Skype invoked security reasons and that the option of other cards will be available again "in the near future". Is this some kind of scam? or is Skype going into the banking business.
PayPal is by far the most secure payment means of the net.
Congrats for a fine - and opportune - forum.

Jaime,
Sweden

[vivienne]

What a relief to come across this brilliant site! I live in the UAE so the skype site is blocked. I was hoping someone could send me the accounts email at sype so I can buy credit through PayPal, but Jaime says that particular avenue is closed. I thought I would be able to top up account when I go to Europe in a few weeks, but that seems unlikely to happen too! What is skype playing at - we want to give them money and they won't let us? WHY?

[Bryanwr]

I too have been suffering with trying to top up my Skype account for 10 Euros. The first 2X I did it, it worked fine. Now, for some dumb reason, Skype will not accept my VISA CARD even though (1) they took it twice before, and (2) the card is valid. My only solution is to NOT USE SKYPE. It is very frustrating to try and communicate with the fools. It is certainly no way to treat your customers. If they want to kill themselves like AT&T have done in the USA, then please continue to ignore your customer service problems. Bryan

[sana]

regarding moneybookers.com
it works and pretty quick. i tried to buy a credit twice using a normal bank transfer. both times failed. so i just risk this service with indeed a pretty suspicious name. as i said before it worked. so i'm going to skype-out further. but if i did not have to call so often abroad, i doubt that i would use it ever again

[sam]

using german credit card from singapore: ok. only thing: can't use same credit card on two different accounts.

but something else: i put €10 euro into my account and didn't use it for 180 days. account still shows those €10 but naturally i can't use them.
site tells me to put more money on my account, but then also says one page later, that as a new customer i first have to use my previous credits to some account before i get the chance to buy more credits.

mmhhh. support contacted. no reply. (didn't really expect any...)

any workaround ?

[Heliano]

A company tha makes it so hard for the customers to give them money it suicidal from the business standpoint. I is beyond comprehension. I am currently in India and tried a zillion times to send them 10 Euros without success. Tried three international credit cards with plenty of funds. Nothing. I used these cards to buy credit from them before without problem. I live in Brazil. If placing a payment when away from home - abroad - is unacceptable by Skype, my reaction is to laugh. What is the main personal use of Skype? To call home when you are away, especially when you are far away!

[Abbas]

all i want to say is that u guys are making a mistake. my family stay's in dubai,uae and i study in sydney , in dubai the site is blocked so i fill in skype credit in australia using a dubai sim card so the point u guys are saying tht tht is ip related i wrong as i dont use a uae ip when in sydney.

secondly and the most important thing you guys should knw is that when making a transaction in skype you should use the exact same billing address you have givin in ur credit card details. you should do this word to word if you address difers from the one you have givin to your credit card provider your trasaction will be rejected. i think most of you must be making this mistake pls try it out and let me know

best of luck

[xyz]

Hi,
I have also experienced problems with my skypeout billing. Using czech international VISA card while being in USA, I didn't experienced any problems while doing my (about four) previous transactions, including purchasing of skypein phone number. But my transaction on 20th dec and all others failed, no matter what I did (using proxy to have czech IP, using different browsers and computers, waiting 48hrs and trying again). Of course they online help was completely useless, since it is nonexistant - they simply havent answered.. Finally I gave up, and opened paypal account. It worked flawlesly, in few seconds my payment was approved and I finally got the credit on my skype account.

So, to sum it up, if everyhing fails, and you still for some reason want to give skype a try, use paypal.
I mean, I really got angry and frustrated by their stupid paying obstructions, and by the lack of customer support. Havent I already spent money on skypein, I would have moved to different IPphone solution. Now I just hope paypal will work in the future too. In my opinion, THEY DO THIS ON PURPOSE, to promote their stupid paypal I don't need at all, since eBay nd Paypal are very affiliated. I hope there will soon be more choices on the market of IP telephony, so I can move away from skype, to show them what happens when they treat their customers like this.

[farang]

The Skype forums are full of disgruntled people with similar problems. But most of Skype's competitors have similar problems taking "international" credit cards - although they tend to have better customer service and let you know what's happening. Skype seem to be super-paranoid about credit card fraud. Fraud is a real problem of course, but when average users who just want to buy 10 Euros of time are treated as fraudsters, then they need to rethink their business model.

What is sad is that the same problem has been around for so long...

[Vishal]

Hi guys, i have just added funds to moneybookers.com. I just wanted to know does anyone know how do i transfer my funds from moneybookers to skype. i would really appreciate any sort of help. thanks.

[David]

I had a similar problem in Vietnam. I used logmein.com to access my computer in the United States. Once I was buying credit from a computer in the United States (using an IP in the US range), everything worked great. I had many more payment options than I was offered in Vietnam.

[Ratita Cuqui]

I was a faithful SkypeOut user until they introduced Moneybookers. That has got to be the most frustrating billing experience in my lifetime! I've tried to make it work with three otherwise functional CC's, but the only one who finally got through was the one that didn't bill me in US$ so, since the verification asks for an "exact amount", I lost the US$1,20 or so the *)/%&$ people from Moneybookers charged me. Since then, I'm using Iconnecthere, which doesn't have that good quality but works as a decent alternative.

[Bart]

Same problem, no recognition that New Zealand is a modernised (modernized?) country. Of course you all know that ebay owns Skype now?

[John]

In all fairness, other than poor customer support this is a credit card verification issue not just a SkypeOut issue. I'm currently in the US with both Visa and Cirrus enabled debit cards and they're just about useless for anything. I'm constantly asked for 5 digit zip codes (my country has 4 digit), 10 digit phone numbers (we have 9 digit)). I beleive it's the card companies who are not doing enough to come up with global verification solutions to actually make there cards work globally as advertised.